Helpdesk submission & Related Questions

• How are system updates and policy changes communicated?

  Partners are notified of system updates and policy changes via email, the CommuniCare website, or direct contact from CommuniCare staff. Additional training may be required depending on the extent of changes or new and additional features.

• Do you provide system documentation?

  As part of our commitment to never keeping our partners in the dark, we have created a comprehensive documentation center to assist you in using and understanding Wyoming CommuniCare’s system. Click here to access our documentation page.

• When can new users access the system?

  Complete your HIPAA certification and system training to unlock CommuniCare’s all-in-one platform. If you need more information regarding system training, submit a quick helpdesk form submission and our team will be happy to help.

• How can I change my account password?

  Lost your password? Don’t worry, simply click here when you’re ready to create your new password and get back to your account.